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Fall 2013 smu assignments answer of BBA 501 Q1. Discuss the functions of operations management

Answer: Operations Management is a systematic approach to all the issues pertaining to the transformation process that converts inputs into useful outputs, and fetches revenue to the organisation. Operations Management, deals with the production of goods & services. The variety and types of goods & services that
we see everyday are produced under the supervision of operations managers. A modern industrialised society cannot exist without effective management of „operations‟.

Functions of operations management:

  • Planning 
  • Organizing 
  • Controlling.

Strategic planning is the basic requirement of any business. Planning is the function of management that involves setting objectives and determining a course of action for achieving those objectives. Planning requires that managers be aware of environmental conditions facing their organization and forecast future conditions. It also requires that managers be good decision makers.


Organizing is the function of management that involves developing an organizational structure and allocating human resources to ensure the accomplishment of objectives. The structure of the organization is the framework within which effort is coordinated. The structure is usually represented by an organization chart, which provides a graphic representation of the chain of command within an organization. Decisions made about the structure of an organization are generally referred to as organizational design decisions.

Controlling involves ensuring that performance does not deviate from standards. Controlling consists of three steps, which include (1) establishing performance standards, (2) comparing actual performance against standards, and (3) taking corrective action when necessary. Performance standards are often stated in monetary terms such as revenue, costs, or profits but may also be stated in other terms, such as units produced, number of defective products, or levels of quality or customer service.

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