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MBA IA solutions for MB0052- Q1. Describe the role of five major participants in the Strategic Management Process (SMP) of a company.

The major participants in the Strategic Management Process are:
Board of Directors: The role of a board member depends on his (her) degree of involvement in the strategic process; and the degree of involvement of a member depends partly on the management philosophy of a company and partly on the interest a particular board member takes in the affairs of the company. 
Role of Chief Executive: The chief executive plays the most important role in the strategic management process of a company. Major management functions of a chief executive,

Sikkim manipal university mba IA answer for semester 1

Fall 2014
MBA Semester 1

MB0038 – Management Process and Organization Behavior

Q1. Define the terms ‘strategy’. Explain the following:
a) Corporate strategy
b) Business strategy
c) Functional strategy

Answer: Strategy: each organization makes their vision then they have to see how that vision can be executed. Here is where strategy comes in. Strategy means the impressive plan of action designed to achieve a long-term or overall aim.
Strategy in organizations can be divided into three:
  • Corporate strategy
  • Business strategy



Q2. Define the term ‘management’. Explain the Behavioural science theory and Systems theory.

Answer: Definition of management:
According to F.W. Taylor, “Management is an art of knowing what to do, when to do, and see that it is done in the best and cheapest way”.
The other definition based on Harold Koontz, management defined as ‘the process of designing and maintaining an environment in which the individuals working in groups efficiently employ resources and accomplish the selected goals of self and the organisation’.


Q3. Give the definition and importance of planning in an organisation and explain the steps in planning.

Answer: Definition of planning: Planning is the process of setting goals, developing strategies, and outlining tasks and schedules to accomplish the goals. Planning can be defined as a basic management function which enables one to select the purpose of the business, and how the resources should be mustered to achieve that purpose to include using the available resources optimally to do that.



Q4. Define the term Controlling? What are the prerequisites of effective control?

Answer: Controlling can be defined as measuring and correcting of performance to achieve the organisational goals. According to Brech, “Controlling is a systematic exercise which is called as a process of checking actual performance against the standards or plans with a view to ensure adequate progress and also recording such experience as is gained as a contribution to possible future needs.” According to Donnell, “Just as a navigator Source: www.smuhelp.com


Q5. What are ‘attitudes’? Explain the components and functions of attitude.

Answer: An attitude is a settled way of thinking or feeling about something. Attitudes are also known as "frames of reference." They provide the background against which facts and events are viewed. It becomes necessary to know the attitudes of members of an organisation because they have to perceive specific aspects like pay, hours of work, promotion, etc. of their work life in the wider context of their generalised attitudes. Attitudes are also known as Source: www.smuhelp.com


Q6. Define leadership. Write a brief note on ‘Contingency Theories of Leadership’.

Answer: Warren Bennis' definition of leadership is focused much more on the individual capability of the leader: "Leadership is a function of knowing yourself, having a vision that is well communicated, building trust among colleagues, and taking effective action to realise your own leadership potential."



FALL 2014
MBA SEMESTER 1

MB0039 –Business Communication

Q1. What are the various types of communication? Describe the classification of non-verbal communication.

Answer: The various types of communication are:
  • Intrapersonal communication
  • Interpersonal communication
  • Group communication
  • Mass communication

Intrapersonal communication
Communication within one person, it could be talking to yourself, reading something etc. In this type of communication the source and the recipient of information are limited to one person. Intrapersonal communication is self-communication. This is the most basic form of communication. It occurs for clarifying ideas or for analysing Source: www.smuhelp.com

Q2. Describe any situation in your own experience where the communication failed because the listening was faulty. Identify the barrier to listening in this situation.

Answer: My experience: Situation where Communication was a failure to me: As an Associate Manager, I was a sender for a communication and intended to be received by my executives. I have sent the following communication to my Technical lead through a phone call: “Coming Second Saturday to complete our targets for the month a review meeting is arranged and please inform to all executive and all should attend. If any executive is not able to attend should find out the contents of the meeting from their peers without fail”. The same time my other mobile starting Source: www.smuhelp.com

Q3. Describe any 5 types of presentations with examples and their target audience.

Answer: Presentations may be of different types and purposes depending on the type of audience. Presentations can be made for orientation, for briefing or for training.
5 types of presentations:
  1. Briefing and Information
  2. Orientation
  3. Training
  4. Reporting Research Findings
  5. Reporting Progress



Q4. Explain the different types of meetings.

Answer: According to Deborah Tannen, “A meeting is any focused conversation that has a specific agenda, especially but not only if it has been set up in advance.” This definition implies that meetings are not aimless discussions, but they require careful planning and revolve around a specific topic that is decided in advance. Therefore, while meetings may be more or less formal in the way they are conducted, they need to be planned, irrespective of the nature of the Source: www.smuhelp.com


Q5. You are going to face a job interview for the post of Manager-operations. Which aspects you will keep in mind while facing the interview?

Answer: Aspects to be kept in mind during job interview are as follows:
Opening formalities – Since it is important to create a good first impression, the way you greet and introduce yourself is important. Using the name of the interviewer correctly, giving a firm handshake, waiting till you are asked to be seated and sitting with an erect posture are common courtesies that should be observed to project a Source: www.smuhelp.com
·          

Q6. Write short notes on:
a) Internet
b) Intranet

Answer: a) Internet – The Internet, sometimes called the "Information Superhighway", is a worldwide, publicly accessible series of interconnected computer networks that transmit data by packet switching, using the standard Internet Protocol (IP). It is a "network of networks" that consists of millions of smaller domestic, academic, business, and government networks, which together carry various information and services, such as electronic mail, online chat, Source: www.smuhelp.com

FALL 2014
MBA SEMESTER 1
MB0039 –Business Communication
Q1. What are the various types of communication? Describe the classification of non-verbal communication.
Answer: The various types of communication are:
 Interpersonal communication
 Intrapersonal communication
 Group communication
 Mass communication
Interpersonal communication
Interpersonal communication usually involves direct face-to-face contact

Q2. Describe any situation in your own experience where the communication failed because the listening was faulty. Identify the barrier to listening in this situation.
Answer: My experience: Situation where Communication was a failure to me: As an Associate Manager, I was a sender for a communication and intended to be received by my executives. I have sent the following communication to my Technical lead through a phone call: “Coming Second Saturday to complete our targets for the month a review meeting is arranged and please inform to all executive and all should attend. If any executive is not able to attend Source: www.smuhelp.com

Q3. Describe any 5 types of presentations with examples and their target audience.

Answer: Presentations come in nearly as many forms as there are life situations. In the business world, there are sales presentations, informational and motivational presentations, first encounters, interviews, briefings, status reports, image-building "dog and pony shows," and, of course, the inevitable training sessions. Presentations may be of different types and purposes depending on the type of audience. Presentations can be made for orientation, for Source: www.smuhelp.com

Q4. Explain the different types of meetings.

Answer: A meeting is any focused conversation that has a specific agenda, especially but not only if it has been set up in advance. This implies that meetings are not aimless discussions, but they require careful planning and revolve around a specific topic that is decided in advance. Therefore, while meetings may be more or less formal in the way they are conducted, they need to be planned, irrespective of the nature of the meeting. 


Q5. You are going to face a job interview for the post of Manager-operations. Which aspects you will keep in mind while facing the interview?

Answer: Listening is also a skill that is needed by both job interviewers and interviewees, in order to make the interview a success. Ideally, listening should take up half the interviewing time, although this rarely happens in reality, since one person or the other fails to listen for some reason or the other. Aspects to be kept in mind during job interview are as Source: www.smuhelp.com


Q6. Write short notes on:
a) Internet
b) Intranet

Answer: a) Internet – The Internet is a global system of interconnected computer networks that use the standard Internet protocol suite (TCP/IP) to link several billion devices worldwide. It is a network of networks that consists of millions of private, public, academic, business, and government networks, of local to global scope, that are linked by a broad array of electronic, wireless, and optical networking technologies. The Internet carries an extensive range of information resources and services, such as the inter-linked hypertext documents and applications of the World Source: www.smuhelp.com

FALL 2014
MBA SEMESTER I
MB0040 STATISTICS FOR MANAGEMENT

Q1. Statistics plays a vital role in almost every facet of human life. Describe the functions of Statistics. Explain the applications of statistics.

Answer: Statistics plays an important role in almost every facet of human life. In business context, managers are required to justify decisions on the basis of data. They need statistical models to support these decisions. Statistical skills enable managers to collect, analyse and interpret data in order to take suitable decisions.

Statistics is used for various purposes. It is used to simplify mass data and to make comparisons easier. It is also Source: www.smuhelp.com

Q2. a) Explain the approaches to define probability.
b) State the addition and multiplication rules of probability giving an example of each case.

Answer: a) Explanation of the approaches to define probability
There are four approaches to probability. They are:
i)                     Classical / Mathematical / Priori approach
ii)                   Statistical / Relative frequency / Empirical / Posteriori approach
iii)                  Subjective approach
iv)                 Axiomatic approach

Classical / Mathematical / Priori approach Under this approach the probability of an event is known before Source: www.smuhelp.com

Q3. a) The procedure of testing hypothesis requires a researcher to adopt several steps. Describe in brief all such steps.
b) Explain the components of time series.

Answer: a) The hypothesis testing procedure:

Step 1: State null hypothesis (Ho) and altemate hypothesis (H1)
Step 2: State the level of significance. This gives you the tabulated normal/”t” – value


Q4. a) What is a Chi-square test? Point out its applications. Under what conditions is this test applicable?
b) Discuss the types of measurement scales with examples.

Answer: a) A Chi-Square tests allow us to do a lot more than just test for the quality of several proportions. If we classify a population into several categories with respect to two attributes, we can then use a Chi-Square test to determine whether the two attributes are independent of each other. So, Chi-Square tests can be applied on a contingency table.



Q5. Business forecasting acquires an important place in every field of the economy. Explain the objectives and theories of Business forecasting.

Answer: Business forecasting refers to the analysis of past and present economic conditions with the object of drawing inferences about probable future business conditions. The process of making definite estimates of future course of events is referred to as forecasting and the figure or statements obtained from the process is known as ‘forecast’; Source: www.smuhelp.com


Q6. a) What is analysis of variance? What are the assumptions of this technique?
b) Three samples below have been obtained from normal populations with equal variances.

Test the hypothesis at 5% level that the population means are equal.
A
B
C
8
7
12
10
5
9
7
10
13
14
9
12
11
9
14

 [The table value of F at 5% level of significance for V1 = 2 and V2 = 12 is 3.88]
Answer:
Answer: a. Analysis of Variance (ANOVA) is a collection of statistical models used to analyze the differences between group means and their associated procedures.

In statistical terms, the difference between two statistical data is known as variance. When two data are compared for any practical purpose, their difference is studied through the techniques of ANOVA. With the analysis of variance technique, we can test the null hypothesis and the alternative hypothesis.
FALL 2014
MBA SEMESTER 1

MB0041 - FINANCIAL AND MANAGEMENT ACCOUNTING

Q1. Analyze the following transaction under traditional approach
18.1.2011 Received a cheque from a customer, Sanjay at 5 p.m. Rs.20,000
19.1.2011 Paid Ramu by cheque Rs.1,50,000
20.1.2011 Paid salary Rs. 30,000
20.1.2011 Paid rent by cheque Rs. 8,000
21.1.2011 Goods withdrawn for personal use Rs. 5,000
25.1.2011 Paid an advance to suppliers of goods Rs. 1,00,000
26.1.2011 Received an advance from customers Rs. 3,00,000
31.1.2011 Paid interest on loan Rs. 5,000
31.1.2011 Paid instalment of loan Rs. 25,000
31.1.2011 Interest allowed by bank Rs. 8,000

Solutions:
Sl.
No.
Accounts
Involved
Nature of
Account
Affects
Debit/
Credit

Cash a/c
Sanjay a/c
Real
Personal
Cash (cheque) is coming in
Sanjay is the giver
Debit
Credit


Q2. The trial balance of Nilgiris Co Ltd., as taken on 31st December, 2002 did not tally and the difference was carried to suspense account. The following errors were detected subsequently.
a) Sales book total for November was under cast by Rs. 1200.
b) Purchase of new equipment costing Rs. 9475 has been posted to Purchases a/c.
c) Discount received Rs.1250 and discount allowed Rs. 850 in September 2002 have been posted to wrong sides of discount account.
d) A cheque received from Mr. Longford for Rs. 1500 for goods sold to him on credit earlier, though entered correctly in the cash book has been posted in his account as Rs. 1050.
e) Stocks worth Rs. 255 taken for use by Mr Dayananda, the Managing Director, have been entered in sales day book.
f) While carrying forward, the total in Returns Inwards Book has been taken as Rs. 674 instead of Rs. 647.
g) An amount paid to cashier, Mr. Ramachandra, Rs. 775 as salary for the month of November has been debited to his personal account as Rs. 757.
Pass journal entries and draw up the suspense account.

Solution:
Nilgiris Co Ltd.

Date
Particulars
LF
Debit Rs.
Credit Rs.
31-12-2002
Suspense account                           Dr
To Sales account
(Being under casting of sales bookrectified)


1,200


1,200


Q3. From the given trial balance draft an Adjusted Trial Balance.
Trial Balance as on 31.03.2011
Debit balances
Rs.
Credit balances
Rs.
Furniture and Fittings 
10000
 Bank Over Draft
 16000
Buildings 
500000
 Capital Account
 400000
Sales Returns 
1000
 Purchase Returns
 4000
Bad Debts
2000
 Sundry Creditors
 30000
Sundry Debtors 
25000
 Commission
 5000
Purchases 
90000
 Sales
 235000
Advertising
20000


Cash
10000


Taxes and Insurance
5000


General Expenses
7000


Salaries
20000


TOTAL
690000
TOTAL
690000

Adjustments:
1. Charge depreciation at 10% on Buildings and Furniture and fittings.
2. Write off further bad debts 1000
3. Taxes and Insurance prepaid 2000
4. Outstanding salaries 5000
5. Commission received in advance1000


Answer:

Ledger accounts:


Furniture and fittings a/c

Dr.



Cr.
Particulars
Rs.
Particulars
Rs.
To bal b/d 
10000
By Depreciation
1000

By bal c/d
9000
Total 
10000
Total
10000
To bal b/d 
9000



Q4. Compute trend ratios and comment on the financial performance of Infosys
Technologies Ltd. from the following extract of its income statements of five years.

(in Rs. Crore)
Particulars
2010-11
2009-10
2008-09
2007-08
2006-07
Revenue
27,501
22,742
21,693
16,692
13,893
Operating Profit (PBIDT)
8,968
7,861
7,195
5,238
4,391
PAT from ordinary activities
6,835
6,218
5,988
4,659
3,856
(Source: Infosys Technologies Ltd. – Annual Report)


Solution:  Infosys Technologies Ltd.
Trend Analysis
Particulars
2010-11
2009-10
2008-09
2007-08
2006-07
Revenue
27,501
22,742
21,693
16,692
13,893
Operating Profit (PBIDT)
8,968
7,861
7,195
5,238
4,391
PAT from ordinary activities
6,835
6,218
5,988
4,659
3,856




Q5. Give the meaning of cash flow analysis and put down the objectives of cash flow analysis. Explain the preparation of cash flow statement.

Answer: Meaning of Cash Flow Analysis
Cash flow analysis is an important tool of financial analysis. It is the process of understanding the change in position with respect to cash in the current year and the reasons responsible for such a change. Incidentally, the analysis also helps us to understand whether the investing and financing decision taken by the company during the year are Source: www.smuhelp.com


Q6. Write the assumptions of marginal costing. Differentiate between absorption costing and marginal costing.

Answer: Marginal costing is based on the following assumptions:
1. Segregation of cost into fixed and variable
The whole principle of marginal costing is based on the idea that some costs vary with production while some costs don’t. Therefore, it is assumed that a clear bifurcation between fixed and variable costs is possible. Even if some Source: www.smuhelp.com


FALL 2014
MBA SEMESTER 1

MB0042- MANAGERIAL ECONOMICS

Q1. Inflation is a global Phenomenon which is associated with high price causes decline in the value for money. It exists when the amount of money in the country is in excess of the physical volume of goods and services. Explain the reasons for this monetary phenomenon.

Answer: Inflation: Inflation is defined as a sustained increase in the general level of prices for goods and services. It is measured as an annual percentage increase. Inflation is the percentage change in the value of the Wholesale Price Index (WPI) on a year-on year basis. It refers to the average rise in the general level of prices and fall in the value of money. Inflation is an upward movement in the average level of prices. The opposite of inflation is deflation, a Source: www.smuhelp.com


Q2. Monopoly is the situation there exists a single control over the market producing a commodity having no substitutes with no possibilities for anyone to enter the industry to compete. In that situation, they will not charge a uniform price for all the customers in the market and also the pricing policy followed in that situation.

Answer: Monopoly: Monopoly means existence of a single seller in the market. Monopoly is that market form in which a single producer controls the whole supply of a single commodity which has no close substitutes. Monopoly may be defined, as a condition of production in which a single firm has the power to fix the price of the commodity or the output of the commodity. It is a situation there exists a single control over the market producing a commodity Source: www.smuhelp.com


Q3. Define monopolistic competition and explain its characteristics.

Answer: Monopolistic Competition is a market structure in which a large number of small sellers sell differentiated products which are close, but not perfect substitutes for one another. Under this market, the products produced and sold are different, but they are close substitutes for one another. This leads to competition among different sellers.




Q4. When should a firm in perfectly competitive market shut down its operation?

Answer: At OP4 price, the firm will neither cover AFC nor AVC and hence it has to wind up its operations. It is regarded as shut-down point. A competitive firm will reach equilibrium position at a point where short run MR equals MC. At this point, equilibrium output and price is determined.



Q5. Discuss the practical application of Price elasticity and Income elasticity of demand.

Answer: Practical applications of price elasticity are as follows:
·         Production planning It helps a producer to decide about the volume of production. If the demand for his products is inelastic, specific quantities can be produced while he has to produce different quantities, if the demand is elastic.



Q6. Discuss the scope of managerial economics.

Answer: Managerial Economics: Managerial economics is a science that deals with the application of various economic theories, principles, concepts and techniques to business management in order to solve business and management problems. It deals with the practical application of economic theory and methodology in decision-making problems faced by private, public and non-profit making organisations.



FALL 2014
MBA SEMESTER 1

MB0043 –Human Resource Management

Q1. What do you mean by Human Resource Management? Describe the functions of Human Resource Management.

Answer: Human Resource Management involves all management decisions and practices that directly affect or influence the people or Human resources who work for the organization.

The concept of human resources entails:
·         Source: www.smuhelp.com
 


Q2. Discuss the elements of a Career Planning Programme. Explain some of the benefits of a Career Planning program to an organization

Answer: There are four distinct elements of career planning programme:
  • Individual assessment and need analysis
  • Organizational assessment and opportunity analysis
  • Need – opportunity alignment
  • Career counselling
·         Source: www.smuhelp.com


Q3. What do you mean by HRIS? Explain the components of HRIS. Describe the different applications of HRIS in Human Resource Management.

Answer: HRIS is a key management tool which collects, maintains, analyses and reports information on people and jobs. It is a system because it integrates all the relevant data, which otherwise might have been lying in a fragmented and scattered way at various points in the larger system, converts this data into meaningful conclusions or information Source: www.smuhelp.com
  


Q4. Discuss the objectives of Discipline. Explain the Action –penalties of Discipline

Answer: Discipline is a course of actions leading to certain goal or ideal. A disciplined person is one that has established a goal and is willing to achieve that goal at the expense of his or her individuality. Discipline is employee self-control Source: www.smuhelp.com
 

Q5. Suppose you have joined as an HR and you have been assigned a task to carry out the grievance handling procedure in your organization. What according to you are the causes of Grievance? Describe in detail the Grievance handling procedure

Answer: Following are the Causes of Grievance according to me as HR: Grievances may occur for a number of reasons:
Work environment: Poor physical conditions of workplace, tight production norms, defective tools and Source: www.smuhelp.com
·          
Q6. Write a short note on the following :
a)Index /Trend Analysis
b)Delphi Technique

Answer: a) Index /Trend Analysis:
Trend analysis in Human Resource is analysing the current practises of HR according to industry standards. There could be various trends with respect to number of practises of Human Resource. For instance the company can be interested to do trend analysis of compensation & benefits in order to have an edge over other organizations or rather to be competitive in industry. Trend analysis can be used for forecasting overall Organisation, Aub-units, or Indirect Answers available on www.smuhelp.com

                                                                                                
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